Customer Care NTVQF Level – III & IV

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These Competency Standards were developed by the Standards and Curriculum Development Committee (SCDC) for the occupation “Customer Care” that was established under the sub-sector Industry Skills Council (ISC) and all the technical support was provided by BTEB and financial support was provided by Save the Children, Bangladesh.

বিনামূল্যে বইটি পড়তে ও ফ্রি ডাউনলোড করতে নিচের লিঙ্কে ক্লিক করুন...
ফ্রী ডাউনলোড করুন

These Competency Standards were developed by the Standards and Curriculum Development Committee (SCDC) for the occupation “Customer Care” that was established under the sub-sector Industry Skills Council (ISC) and all the technical support was provided by BTEB and financial support was provided by Save the Children, Bangladesh. The competency standards are the foundation on which new competency-based curriculum will be developed that responds better to the needs of industry for skilled workers. The members of the SCDCs are primarily from industry but with representatives from the Bangladesh Technical Education Board (BTEB), Directorate of Technical Education (DTE), Bureau of Manpower Employment and Training (BMET), NGO, and Private Training providers. Persons who will successfully complete the new TVET programs based on these competency standards will receive a qualification in the new National Technical and Vocational Qualification Framework (NTVQF).

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