eBooks
৪ Books found
Professional Customer Services Level: 03
Authors: National Skills Development Authority (NSDA)
In আইসিটি, Customer Care (181)
The NSDA aims to enhance an individual’s employability by certifying completeness with skills. NSDA works to expand the skilling capacity of identified public and private training providers qualitatively and quantitatively. It also aims to establish and operationalize a responsive skills ecosystem and delivery mechanism through a combination of well-defined set of mechanisms and necessary technical supports.
Advanced Customer Service in Contact Center Level: 05
Authors: National Skills Development Authority (NSDA)
In আইসিটি, Customer Care (181)
The NSDA aims to enhance an individual’s employability by certifying completeness with skills. NSDA works to expand the skilling capacity of identified public and private training providers qualitatively and quantitatively. It also aims to establish and operationalize a responsive skills ecosystem and delivery mechanism through a combination of well-defined set of mechanisms and necessary technical supports. Key priority economic growth sectors identified by the government have been targeted by NSDA to improve current job skills along with existing workforce to ensure required skills to industry standards.
Customer Care NTVQF Level – III & IV
Authors: Bangladesh Technical Education Board (BTEB)
In আইসিটি, Customer Care (181)
These Competency Standards were developed by the Standards and Curriculum Development Committee (SCDC) for the occupation “Customer Care” that was established under the sub-sector Industry Skills Council (ISC) and all the technical support was provided by BTEB and financial support was provided by Save the Children, Bangladesh.
Customer Care CS Level – III & IV
Authors: Bangladesh Technical Education Board (BTEB)
In আইসিটি, Customer Care (181)
These Competency Standards were developed by the Standards and Curriculum Development Committee (SCDC) for the occupation “Customer Care” that was established under the sub-sector Industry Skills Council (ISC) and all the technical as well as financial support was provided by BTEB.